Returns are allowed if PickYourPlum.com receives your request within 21 calendar days from your order ship date. All returns must be received complete (all original packaging and contents) by PickYourPlum.com within 14 calendar days after the return is approved. To request a return for a defective item, please Contact Us with a description of the damage/defect and photos of the product. We will do our best to respond to your email request promptly.