Returns, Replacements, and Refunds

Returns

• What is your Return Policy?
• What’s an RMA?

Replacements and Exchanges

• I received my order, but there are parts missing or quantity is incomplete. What should I do?
• How can I get a replacement for an item I ordered?
• The clothing I bought is the wrong size/style. Can I exchange it?

Warranties

• I'd like to buy an extended warranty for the item I just bought. Is this possible?
• What is the Pick Your Plum Warranty? What does the Warranty cover?
• Why are some products not covered under the Pick Your Plum Warranty?
• What does the CPS Warranty Cover?
• How can I use the warranty I bought with my order?
• What is a manufacturer’s warranty and how can I use it?

Refunds

• My credit card was canceled/deactivated. What will happen to my refund?
• When will I get my refund?
• How can I get a refund for my order?